If neither is displayed, this communication might not work correctly. Windows Search.īoxcryptor uses its own channel to communicate with Explorer to display overlay icons or the context menu. A classic example for a background service causing high load on the Boxcryptor drive is a search indexing service, e.g. As Boxcryptor is then busy handling all the file operations of the background process, Boxcryptor has less time to handle file operations of other application and thus might feel slow. ![]() Slow performance of the Boxcryptor drive might be caused by a background process performing a huge amount of file operations on the Boxcryptor drive without the user noticing. A Background Process is Causing High Load If you have trouble with one of your regular apps and performance is your priority, you could try out an alternative, to check if it can deal with Boxcryptor’s encryption better. This results in many calls to Boxcryptor and leads to slower performance. Some apps, however, write each byte one by one. In this case, Boxcryptor only needs to be active a few times during encryption and performance is not affected. Well written apps write their files in blocks. Boxcryptor simply acts as a filter, taking read and write requests from the operating system, and encrypting them on the way. When an app is slower than usual when used in combination with Boxcryptor, the app might have a problem with handling Boxcryptor’s encryption. We, however, do not recommend keeping your WebView2 Runtime in this outdated state, here are several approaches to fix it:Īn App is Slower Than Usual When Used With Boxcryptor However, there are scenarios where this automatic update does not work as expected, which can cause a version and compatibility discrepancy between the app's WebView2 module and the Runtime counterpart.īoxcryptor tries to mitigate these scenarios by selectively disabling “newer” features of the Web View to at least keep the basic functionality available for the broader use. This runtime is included in Windows 11, Windows 10 installations that use Microsoft technologies such as Microsoft 365 will also have the runtime pre-installed.Įvergreen implies that Microsoft itself is responsible for keeping the runtime up-to-date, so developers can be sure that the latest features and security fixes are being deployed to client machines without having to update their apps. īoxcryptor relies on Microsoft's WebView2 (Evergreen) Runtime for certain cases, such as sign-in and Whisply integration. Look it through to find the reason for the failed installation, or send it to us. ![]() This command generates a log.txt file in the same folder as your installation file, containing important information about the failed installation. Press the Windows Key+R, type cmd and press Enter.If this does not help either, we need more feedback from the installer routine: Uninstalling your antivirus software and re-installing it after the Boxcryptor installation finished.Adding an exception rule for Boxcryptor to your antivirus.Deactivating the antivirus during installation.In order for Boxcryptor to be able to install properly, please make sure that antivirus software cant intervene. This is caused by antivirus software falsely flagging Boxcryptor as malicious software and thus preventing the installation. Contact your support personnal or package vendor. A DLL is required for this install to complete could not be run. "There is a problem with this windows installer package. Learn more about exporting your keys and local accounts.ĭuring the installation routine, windows shows the following message: when sharing files with other Boxcryptor users), it is recommended to regularly export a new key file.Īfter installing Boxcryptor, you can use the exported key file to access your encrypted files using a local account. Important: As new keys might be added over time by Boxcryptor's integrated key management (e.g. ![]() The exported key file contains all encryption keys associated with your Boxcryptor account. When these files are available, you will always be able to access your encrypted files on your own on any supported operating system - without any connection to any server. If you want to take additional precautions for the event that the Boxcryptor servers would go permanently offline, you must have the following backups: Boxcryptor has been designed in such a way that Boxcryptor continues to work even if the Boxcryptor servers are not available and you're still signed into Boxcryptor.
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